Terms of Service

Last Updated: October 26, 2026

1. Introduction

Welcome to Samra Media.

These Terms of Service ("Terms") govern your access to and use of the website located at www.samra.media (the "Website"), operated by WOODBOT PTE. LTD. ("Samra Media," "we," "our," or "us").

Samra Media provides digital marketing services, which may include influencer marketing, Key Opinion Leader (KOL) campaigns, social media marketing, campaign planning, creator partnerships, and related marketing services.

By accessing or using our Website, you agree to these Terms. If you do not agree with these Terms, please discontinue using the Website.

These Terms primarily govern your use of the Website. Any specific services we provide to a client may also be governed by a separate written agreement, proposal, statement of work, or other contractual document.

2. Eligibility and Permitted Use

You may use our Website for lawful purposes, including learning about our services, contacting us, requesting proposals, and exploring potential business partnerships.

By using our Website, you agree that you will not:

Use the Website in violation of any applicable law or regulation.
Attempt to gain unauthorized access to our Website, systems, or networks.
Interfere with the Website's operation, security, or availability.
Upload or transmit malicious software or other harmful material.
Submit false, misleading, fraudulent, or unauthorized information.
Use our Website to infringe the intellectual property, privacy, or other rights of any person or organization.
Copy, scrape, reproduce, or exploit Website content in a manner that violates applicable law or our rights.

We reserve the right to take reasonable measures to protect the Website and our business against misuse, subject to applicable law.

3. Our Services

Samra Media may provide services including, but not limited to:

Influencer and KOL marketing campaigns.
Social media marketing and account-related services.
Campaign strategy, planning, and coordination.
Influencer and creator sourcing and collaboration.
Marketing content coordination and campaign management.
Digital marketing consulting and related services.

The specific scope, deliverables, timeline, fees, and responsibilities for any engagement will be determined by the applicable proposal, order, statement of work, or separate written agreement.

Information on our Website is provided for general informational purposes and does not constitute a binding offer to provide any particular service.

We reserve the right to modify, suspend, or discontinue any Website content or publicly described service, subject to our existing contractual obligations and applicable law.

4. Client Responsibilities

If you engage Samra Media for marketing services, you agree to provide accurate and complete information reasonably necessary for us to perform the agreed services.

Depending on the engagement, your responsibilities may include:

Providing accurate product, brand, and campaign information.
Ensuring that claims about your products or services are truthful and adequately substantiated.
Providing necessary approvals, materials, and brand guidelines in a timely manner.
Ensuring that you own or have permission to use all materials supplied to us.
Obtaining any permissions, licenses, or authorizations required for your products, advertising materials, and business activities.
Complying with applicable advertising, consumer protection, privacy, intellectual property, and other relevant laws.
Paying all agreed fees in accordance with the applicable agreement.

Delays in providing information, approvals, materials, or payments may affect campaign schedules and deliverables.

We are not responsible for delays or failures caused by inaccurate information, missing approvals, or other client-side issues, except to the extent otherwise required by the applicable agreement or law.

5. Marketing Results and No Guarantee

Digital marketing and influencer marketing outcomes depend on many factors outside our control.

Unless expressly agreed otherwise in a separate written agreement, Samra Media does not guarantee any particular:

Sales volume or revenue.
Return on advertising spend (ROAS) or return on investment (ROI).
Number of views, impressions, clicks, followers, leads, or conversions.
Search rankings, engagement rates, or audience growth.
Influencer performance or audience response.
Advertising account approval or continued platform access.

Any forecasts, estimates, case studies, performance examples, or projections provided on our Website or during business discussions are illustrative or based on stated assumptions. They are not guarantees of future results.

Past campaign performance does not necessarily predict future outcomes.

Nothing in this section excludes any express performance commitment we have specifically accepted in a signed written agreement.

6. Third-Party Platforms and Influencers

Our services may involve third-party platforms, including social media networks, advertising platforms, content distribution services, and independent influencers or creators.

These third parties operate independently of Samra Media and may have their own terms, policies, algorithms, commercial practices, and operational requirements.

We do not control third-party platforms or independently contracted creators in every respect.

Accordingly:

Platforms may change their algorithms, advertising policies, features, or access requirements.
Content may be removed, restricted, delayed, or rejected by a platform.
Accounts may be suspended, restricted, or terminated by a platform.
Influencers or creators may experience scheduling issues or fail to perform as expected.
Audience engagement and campaign performance may fluctuate.

We will perform our agreed responsibilities with reasonable care, but we cannot guarantee the continued availability, performance, or decisions of third-party platforms or independent creators.

Where appropriate, responsibility for replacement deliverables, refunds, rescheduling, or other remedies will be determined by the applicable service agreement.

Nothing in these Terms limits liability that cannot legally be excluded.

7. Fees and Payment

Unless otherwise specified in a separate written agreement, the fees, payment schedule, payment currency, and applicable taxes for our services will be set out in the relevant proposal, quotation, invoice, or contract.

Clients are responsible for paying agreed fees in accordance with the applicable payment terms.

Unless otherwise agreed in writing:

Fees are payable according to the agreed payment schedule.
Taxes, duties, or other charges will be handled as specified in the applicable agreement and required by law.
Any additional work outside the agreed scope may incur additional fees, subject to the applicable agreement.
Disputes concerning invoices should be raised promptly through the agreed communication channel.

Any late payment remedies, suspension rights, deposits, cancellation charges, or refund arrangements will be governed by the applicable written agreement and applicable law.

Nothing in this section creates a right to retain a payment or impose a charge where doing so would violate applicable law.

8. Cancellations and Changes to Services

If you wish to cancel, postpone, or materially change a marketing campaign, please notify us in writing.

The consequences of a cancellation or change, including any applicable fees, refunds, committed third-party costs, or revised delivery schedules, will be determined by the relevant service agreement.

If no separate agreement addresses a particular issue, the parties should agree in writing on a reasonable resolution, taking into account work already completed, expenses reasonably incurred, and applicable legal requirements.

We reserve the right to suspend or terminate Website access where reasonably necessary for security, legal compliance, or prevention of misuse.

Termination of Website access does not automatically terminate an existing service agreement, which remains subject to its own terms.

9. Intellectual Property

9.1 Website Content

Unless otherwise indicated, the Website and its content, including text, graphics, branding, logos, design elements, and other materials, are owned by or licensed to Samra Media.

These materials are protected by applicable intellectual property laws.

You may view and use Website content for personal or internal business informational purposes. You may not reproduce, distribute, modify, publish, or commercially exploit Website content without our prior written permission, except where permitted by law.

9.2 Client Materials

You retain ownership of materials you provide to us, subject to any rights held by third parties.

You grant Samra Media a limited, non-exclusive right to use, reproduce, and process those materials to the extent reasonably necessary to perform the agreed services.

You represent that you have the rights and permissions necessary to provide these materials and authorize their intended use.

9.3 Campaign Deliverables

Ownership of campaign deliverables, including creative assets, videos, photographs, advertising materials, reports, and other work products, will be governed by the applicable service agreement.

The parties should expressly address any applicable usage rights, intellectual property transfers, licenses, exclusivity, and permitted channels of publication in that agreement.

Unless otherwise agreed in writing, no transfer of ownership in campaign deliverables should be assumed merely because a client has paid for services.

9.4 Third-Party Content

Influencer content, music, photographs, trademarks, platform materials, and other third-party assets may be subject to separate rights and licensing restrictions.

Any permitted use of such materials is subject to the applicable licenses, creator agreements, platform policies, and law.

10. Confidentiality

In the course of a business relationship, either party may receive confidential information belonging to the other party.

Where a separate confidentiality agreement or service agreement applies, its confidentiality provisions will govern.

Otherwise, each party should take reasonable steps to protect confidential business information received from the other party and use it only for the purpose for which it was disclosed, subject to applicable law.

Confidentiality obligations do not ordinarily apply to information that is publicly available through no breach, was lawfully known beforehand, is independently developed, or is lawfully obtained from another source without a duty of confidentiality.

Disclosure required by law may be made to the extent legally required.

11. Privacy and Data Protection

Our collection and use of personal information through the Website are described in our Privacy Policy.

Please review our Privacy Policy for information about how we handle personal information.

Where our services involve processing personal information on behalf of a client, the parties may need a separate data processing agreement or other contractual arrangements to address their respective obligations under applicable data protection laws.

Each party is responsible for complying with the privacy and data protection obligations applicable to its own activities.

12. Disclaimers

The Website and its general content are provided on an "as is" and "as available" basis, to the extent permitted by law.

We make reasonable efforts to maintain accurate and useful Website content, but we do not warrant that all information will always be complete, current, uninterrupted, or error-free.

To the extent permitted by applicable law, we disclaim implied warranties that cannot otherwise be excluded, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes warranties, consumer rights, or other protections that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Samra Media will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our Website or services, including loss of profits, revenue, business opportunities, or anticipated savings.

This limitation does not apply to losses that cannot legally be excluded or restricted.

For services provided under a separate written agreement, any applicable liability caps, exclusions, and remedies will be governed by that agreement, subject to applicable law.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your unlawful use of the Website or your infringement of third-party rights.

Any indemnification obligations relating to marketing campaigns, advertising content, products, creator materials, or client instructions should be specified in the applicable service agreement.

Nothing in this section requires you to indemnify us for losses caused by our own conduct where such an obligation would be prohibited by law.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Applicable Jurisdiction], without regard to its conflict-of-law principles, except where mandatory laws require otherwise.

Any dispute arising from or relating to these Terms will be resolved through [Insert Agreed Dispute Resolution Process and Competent Courts or Tribunal], subject to applicable law.

If you engage Samra Media under a separate written service agreement, the governing law and dispute resolution provisions in that agreement will apply to the extent they govern the relevant dispute.

Important: The governing law and dispute resolution provisions must be completed before publication. They should reflect the actual operating entity, its contractual arrangements, and the markets in which it operates.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Website, services, business practices, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain any necessary consent.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms only to the extent permitted by applicable law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

18. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

Any waiver must be made in a manner permitted by applicable law.

19. Entire Agreement

These Terms govern your general use of the Website.

They do not replace any separate written agreement governing the provision of marketing services.

If there is a conflict between these Terms and a signed service agreement, the service agreement will prevail with respect to the services it specifically governs, unless otherwise expressly stated or required by law.

20. Contact Information

If you have questions about these Terms, please contact us:

Company: WOODBOT PTE. LTD.

Website: https://www.samra.media

Email: contact@samra.ltd